LET'S GO! SOME TIPS BEFORE THE TOUR
Prepare well for the route with these answers to frequently asked questions
Safety Protocol on our safe tours: With the aim of guaranteeing the safety and well-being of everyone attending our routes, at Free Tour Vigo by Borja Concheiro we follow the safety protocol established by the health authorities, which all our guides and attendees must comply with without exception.
How much does a free tour cost?
A free tour is a flexible and adaptable type of guided walking tour covering the city's main points of interest. It does not require payment of a fixed fee; instead, each person, depending on their possibilities and their assessment of the route, gives an amount to the guide at the end.
The concept is based on a "pay-what-you-want" model, not strictly "free". Financially, our free tour routes work on a reverse box office basis, meaning everyone pays at the end of the tour what they consider it to be worth based on their level of satisfaction.
Where is the meeting point?
We will meet at Plaza Puerta del Sol, next to the sculpture of El Sireno (The Merman). The square is currently under construction, so look for our RED COLOR umbrella!
Frequently Asked Questions
Are tours canceled in bad weather?
We run our guided tours even in the rain. We are in Galicia, and rain during the tour is a possibility. If the weather makes it impossible to carry out the route, we will cancel the tour as soon as possible and notify you.
With rain or bad weather, the most important thing is to bring appropriate clothing and footwear. The guide will adapt the route and stops, ensuring the well-being and protection of the group at all times.
How will I recognize the guide?
Look for our RED COLOR umbrella!
Are the routes wheelchair or stroller accessible?
Yes, all our routes are adapted to be done in a wheelchair or with a baby stroller.
Only in the case of the routes that go up to the fortresses is there a small unadapted section for wheelchairs, which we usually avoid or reduce time at in these cases.
Are pets allowed?
Yes, as long as the pet does not interfere with the course of the tour or bother the rest of the attendees.
How can I cancel or change my booking?
If you have booked any of our routes, you can change or cancel your reservation at any time free of charge. We ask that you let us know as far in advance as possible to free up the spots.
For changes or cancellations, send us an email, WhatsApp message, or call our contact number.
Do I have to provide a phone number to make a booking?
At Free Tour Vigo by Borja Concheiro, we do not share information with anyone. To make a booking, we only require a name and an email address. This helps us manage the spots on the route and send a confirmation email.
However, although optional, we recommend also leaving a phone number so we can contact you more quickly and effectively in case of any incident prior to the route.
Is a free tour canceled if there aren't enough people?
Our free tour format routes may be canceled if a language group does not reach at least 2 bookings or a minimum of 3 people in total.
In these cases, registered participants will be informed well in advance and offered alternative possible dates.
What should I do if I am running late or can't see the meeting point?
We recommend arriving at the meeting point 10 minutes before the tour start time. Our booking confirmation emails include a direct link to Google Maps with directions to reach the El Sireno sculpture from anywhere.
If you know you will be late, please let us know so our guides can take it into account.
We remind our visitors to look for a 20-meter high sculpture in the shape of a merman, El Sireno, and not a dinosaur-shaped hedge :-)
How many people will be on the tour?
Our routes have limited spots to offer the best service and maintain top quality. For this reason, we always recommend booking in advance to secure your spot on the tour.
To guarantee good hearing of the explanations and the quality of our tours, our guides will always carry voice amplifier microphones.
Are the routes recommended and suitable for older people or young children?
Our routes are designed for the whole family. Our guides are trained professionals who live in the city you visit and who, moreover, have prepared extensively to deliver the tours with such passion that they will surely ensure nobody gets bored.
Despite the fear that Vigo's famous steep streets might inspire, we have prepared carefully planned routes to avoid major uphill or downhill climbs, stop in the most sheltered areas, and avoid crowds. And all this while enjoying beautiful views of the Estuary!